Shamit Khemka – Managing People, Serving Clients

Shamit Khemka, the founder and managing director of SynapseIndia, is known across the IT industry for his outstanding management abilities. Being an IT leader, Mr. Khemka has always focused on efficient use of technology both in operation and management processes. However, he believes that the management of people is much more crucial, and at times complicated, than managing technology. He's always emphasized an employee-oriented management. Nevertheless, the business leader ensures that service quality and clients satisfaction are never kept lower on the management agenda.

Mr. Khemka adheres to an inclusive and comprehensive management strategy that gives equal importance to employees and clients. To ensure that these employees are made a part of the communication and planning process before any major change in the organization. Client satisfaction is guaranteed mainly by maintaining a transparent business model and delivering the desired service quality. Mr. Khemka has been proactive in dealing with emerging trends in the industry. For example, in the wake of the widespread concern over data security, he introduced efficient data security measures to protect every kind of data associated with SynapseIndia.